Help Center

How can we help?

Answers about the free trial, our products and your data. Can't find it? Our team in Vientiane replies on WhatsApp, by phone or by email.

Free trial

Trying AtomicGate

How do I start the free trial?

Open Try the ERP, choose ERP or PaperArchive, enter your name and mobile number, and press Start the demo. We send a code by SMS. Enter it and press Open the demo: you land inside a working copy of the product, already logged in.

I didn't receive the SMS code

Check that you entered the number with its country code, for example +856 20 1234 5678 for Laos. Wait about a minute: codes can be slow on some networks. You can ask for a new code, up to 3 times per hour for the same number. If it still doesn't arrive, send us a WhatsApp message and we will open the demo for you.

How long does the trial last?

Each demo session lasts 10 minutes, and you can add another 10 minutes once from the trial page. When the time is up the demo locks. You can start a new session later, or ask us for a longer guided demo with your own scenarios.

Can I enter my own company's data in the demo?

Please don't. The demo uses sample data, other visitors use the same demo, and it resets to the original sample data every hour. For a trial with your own products and customers, contact us and we will set one up for you.

Why are some buttons or pages disabled in the demo?

To keep the demo safe for everyone, a few actions are switched off: user and role administration, data export and import, and sending e-mails. Everything else works as in the real system.

Which browsers are supported?

Recent versions of Chrome, Edge, Firefox and Safari on a computer or tablet. If a page looks wrong after we release an update, refresh it once (Ctrl + F5 on Windows, Cmd + Shift + R on Mac).

AtomicGate ERP

The ERP

What does AtomicGate ERP include?

Every installation includes the core: users and permissions, products and master data, warehouses, stock and lots. On top of that you choose the modules you need: Sales, Purchasing, Receivables & Payables, General Ledger, Banking, Budgets, Production and processing, HR & Payroll, Logistics, advanced reports and the online-shop connector. See AtomicGate ERP for details.

Can we start with just one module?

Yes. Many customers start with the module that matters most, often warehouse or finance, and add the rest later. Your data carries over and nothing is entered twice.

Which languages does it support?

Any language. English is the base: add a language on the Translations page, enter the wording next to each English text, and the whole system switches to it. Lao is ready today, and invoices can show amounts in words in English and Lao.

How do we move our data from Excel or our old system?

AtomicGate has an import tool for customers, suppliers, products, prices and opening balances. Our team prepares and checks the import with you before go-live, so you start with clean data.

Does it work with our online shop?

Yes. The WooCommerce connector publishes the products you choose, with live stock and your chosen price level, and turns web orders into sales orders in the ERP.

We are not in Laos. Will it fit our accounting rules?

The Lao chart of accounts is built in. In other countries we set up your local chart of accounts and taxes as part of the project, or connect AtomicGate to your existing accounting software while you use our operations modules.

How long does it take to go live?

It depends on the modules and the amount of data. We agree the scope, timeline and price in writing before you commit, then train each team and stay with you after go-live.

I forgot my password. What do I do?

Ask your company's AtomicGate administrator to reset it from the employee and user settings. If you are the administrator, contact our support team.

PaperArchive

Document archive

What is PaperArchive?

A searchable archive for your company's documents. Upload scans, photos, PDFs and Office files, or send them by e-mail. PaperArchive reads the text (OCR), sorts the documents and lets you find any page by its content. See PaperArchive.

Does it read Lao documents?

Yes. Text recognition works for Lao and English, and you can search in both languages.

Does the live demo include the AI features?

No. The live demo shows archiving, OCR, search, tags and records management without AI. The AI features (automatic sorting, smart search and chat with your documents) run on dedicated hardware, so we set up a full AI demo for you on request. Request the AI demo.

How are documents protected?

Access is set per user and group, every action is recorded in an audit trail, and you can set retention periods and legal holds. Documents can be signed digitally, so you can prove they have not changed.

Is there a size limit for uploads?

In the live demo each file can be up to 10 MB. In your own installation the limit is set to fit your documents and server.

Sadouak

Home services app

What is Sadouak?

A mobile app that connects people in Laos with trusted local providers for home services, such as AC repair, plumbing, electrical work, painting and cleaning. It works in English, Lao and Chinese. See Sadouak.

When can I download it?

Sadouak is launching soon. Follow our page or leave your contact and we will tell you when it is in the stores.

I am a service provider. How do I join?

Providers join with a subscription plan and receive job requests in the provider app. Contact us to register before launch.

Data & security

Your data

Who owns our data?

You do. Your data belongs to your company, and you can export it at any time.

Where is our data stored?

You choose: our cloud hosting, or your own server or private cloud. We agree backup and recovery arrangements with you as part of the project.

Who can see what inside the system?

Your administrator gives each role access to the pages and actions it needs, for example view, create, change or delete. Sensitive changes, such as supplier bank details, can require a second person to approve them.

What happens to the details I enter on the trial page?

We use your name, company and phone number to send the SMS code and to follow up about AtomicGate. Read our privacy policy for details.

Still need help?

Talk to our team in Vientiane in Lao or English. WhatsApp is usually the fastest.